COVID-19 OFFICE HOUR CHANGES & GUIDELINES

Dear Clients,

Veterinary practices are considered "essential businesses." It is our goal to continue to provide veterinary care to our patients through these trying times. In light of the current circumstances regarding COVID-19, we are making changes regarding appointments and walk-ins to secure the health of our staff and our clients. In order to comply with the social distancing regulations in our lobby, we will implement the following temporary practice changes:

• We will not have a veterinarian on staff on Thursdays. However, we will still be seeing patients for technician visits. 
• We are no longer accepting walk-in patients on Saturdays starting March 28, 2020. If you have an emergency or a sick pet, you MUST call us ahead of time so that we can assess the situation and make sure that there are no other people in the lobby.
• Wellness services including vaccinations, well-visits, bloodwork, surgeries, and dental care must have an appointment
• Appointments will be staggered to allow time for staff to comply with proper cleaning and disinfecting protocols between patients.
• If you are in need of heartworm, flea, tick prevention medication, or if you are needing to reorder your pet’s food, remember that you can do so through our online store and it will be shipped directly to your home. If it is urgent, please call us so that we can see how to best help you.

Our office will be closing at 6 pm going forward on Monday, Tuesday, Wednesday and Friday. Thursday and Saturday operating hours will remain the same. Please contact us if you have any questions. We appreciate your patience and understanding.
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Sincerely,
Dr. Rusty Tracy, Dr. Tanner Tracy and the Tracy Animal Hospital Staff